FAQs


 

Happy New Year! We're now back to work after the xmas / new year break and our turnaround is looking like 3 weeks - please allow the xmas / new year break if you ordered after our xmas cut off deadline and before new year. - Updated 7th Jan

DELIVERY

The majority of our products are custom made to order and we are a very small team! Our normal delivery time is around 2 weeks but this can increase up to 4 weeks at our busiest times.

Our standard shipping is 2nd class signed for with Royal Mail, you will receive a confirmation email when your order is packed up and on it's way.

Please do get in touch if you have a deadline and we’ll do everything we can to fit you in.

RETURNS

As everything is made to order we welcome any questions about our sizing / designs, please do get in touch if you are unsure of anything before you order. This helps to reduce the amount of returns we receive.

Having said that we can of course accept returns within 30 days or receipt if the item is still in new condition. We will process refunds within 7 working days, please do not return items after 30 days as we will not be able to process your refund.

We are a very small business (there is 3.5 of us!) and margins are tight so we cannot pay for the postage of returns, please send with tracking as we are not responsible for returns that are lost in the post.

If you would like to exchange your item, postage of the new item will be free of charge :-)

Please send returns to:

Emily Bosence, Zilla Kids, 49 Southover Street, Brighton, East Sussex. BN2 9UE

Please include a note with your order number or name, your reason for returning and if you would like an exchange, details of the new item.

Thanks

Emily x